Return Policy

Not satisfied with your order? No worries. We have a 30-day return policy, which means you have 30 days after receiving your first order to request a return.

To start a return, you can simply email hello@joinmelina.com.

Once requested, we'll just do a quick check to make sure you're in the return window and if there's anything else we can do to make it right. When your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@joinmelina.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
We can't accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 2 weeks have passed since we’ve approved your return (this won't happen, we're super responsive), please contact us at jeremy@joinmelina.com.